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Effective Date: 1 May 2025
This Privacy Policy explains how Ailytics Pte Ltd (“Ailytics”, the “Company”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you use our AI application and web dashboard (“Ailyssa”). Please note that our public website is a static information portal and does not collect any personal data. This Policy applies solely to your interactions with our dynamic services that help you access our AI-powered video analytics solutions.
1. INTRODUCTION
Ailytics is Southeast Asia’s leading video analytics solution provider, dedicated to enhancing operational safety and productivity for industries such as construction, manufacturing, oil & gas, maritime, and more. This Privacy Policy (the “Privacy Policy”) is drafted with the intention of improving your understanding of how we use, disclose and/or process the personal data you have provided us, in compliance with the Personal Data and Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”) for the time being in force. By using our AI application and Ailyssa, you acknowledge that you have read and understood the terms of this Privacy Policy and that you hereinafter give your irrevocable acceptance of and consent to the collection, use, disclosure, storage and/or processing of your personal data as described in the terms herein.
2. DEFINITION
“Personal Data” means any non-public information about an individual who can be specifically identified from that data or from a combination of both that data and other information which an organisation is likely to have access. For the avoidance of doubt, Personal Data includes information that we receive from third party platforms, apps or providers (including but not limited to agents, vendors, contractors, affiliates, partners and any other third parties who collect your Personal Data and/or perform functions on our behalf, or with whom we collaborate), when our services rely on such platforms, apps or providers to perform its intended purposes or when you cause them to be integrated.
3. ACQUISITION OF PERSONAL DATA
The Company collects or receives your Personal Data, either:
- Directly from you, for example, from the information and Personal Data you provide of your use of our AI application and Ailyssa;
- Indirectly from you, based on your interaction with and/or use of the AI Application and Ailyssa through cookies or other technology and from our third party advertising and marketing partners.
In each case, we collect such Personal Data only insofar as is necessary or appropriate to achieve the purposes of use described below. We do not disclose Personal Data for purposes or in a manner other than as prescribed within this Privacy Policy.
You shall not provide us with Personal Data of another individual (which includes any corporate entity) unless you have first obtained that individual’s prior written consent to do so and you have told them their Personal Data will be handled in accordance with this Privacy Policy (including where to find it).
4. PURPOSE AND USE OF PERSONAL DATA
The Company acquires, uses, discloses and/or processes Personal Data for the following purposes:
- To collect the information necessary to perform the contractual obligations in our End-User License Agreement (hereinafter, “EULA”) including but not limited to delivering our AI-driven video analytics insights via Ailyssa and in order to provide the Company’s services to you;
- To give you access to or allow you to create an account on Ailyssa (your “Account”), for the purposes of allowing us to provide the Company’s services to you;
- To monitor usage trends, improve the features of our AI services and ensure the security of our AI application and Ailyssa;
- To tailor and optimise your user experience by remembering your preferences and settings;
- To collect diagnostic data, performance metrics and feature usage to improve and optimise our services;
- To deal with and facilitate customer service, carry out or administer your instructions, or respond to enquiries provided by you;
- To generate invoices, accounting and/or auditing purposes;
- To protect the personal safety, rights or property of others;
- To provide marketing materials, targeted advertising and content, or to send you promotional information and materials relating to additional, improved or modified service offerings;
- To investigate or prevent actual or suspected violations of our EULA, fraud, unlawful activity or misconduct;
- Any other purpose which we may notify you of from time to time and after obtaining your consent.
When you use our video analytics solutions, we process video feeds, images and associated metadata (e.g., timestamps, sensor data). This data may capture personal attributes of persons captured in the video feeds and images including but not limited to facial features or movement patterns if captured within the video feed. For the avoidance of doubt, any and all Personal Data collected will be processed and used solely to deliver the services under our EULA.
You further acknowledge and accept that any and all information and data provided to the Company’s AI applications and solutions may be used to train or otherwise improve the Company’s services through its AI training model.
5. HANDLING OF DATA FOR LEGAL PURPOSES
You unequivocally consent, agree and acknowledge that the Company may access, retain and disclose your Personal Data and any information provided in your Account if required to do so by law or pursuant to an order of court or by any government or regulatory authority having jurisdiction over the Company, or in good faith or reasonable belief that such access, retention, or disclosure is necessary for:
- complying with any applicable law, legal process, judgment or order of court;
- complying with a request from a governmental or regulatory authority;
- enforcing the terms and conditions of this Privacy Policy;
- responding to any actual or contemplated allegations, claims, demands and lawsuits against the Company; and
- any other purpose which we may notify you of from time to time and after obtaining your consent.
6. INTERNATIONAL TRANSFER OF DATA
To the extent necessary to achieve the purposes of use described above, we may provide some of your Personal Data to our business partners, agents, vendors, contractors and affiliates and we may outsource the processing of such information to any such business partners, subsidiaries or affiliates, for the purposes stipulated above. By accessing and/or using the Company’s services, you give your irrevocable acceptance of and consent to the Company transferring, storing or processing your Personal Data outside of Singapore for the purposes articulated above. The Company shall take steps to ensure that in transferring, storing or processing your Personal Data outside of Singapore, your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
7. MANAGEMENT OF PERSONAL DATA
Third parties may unlawfully intercept or gain unauthorised access to Personal Data and/or account information transmitted to or from Ailyssa or our AI application through no fault of the Company. Technologies may malfunction or not work as anticipated. The Company will nevertheless deploy reasonable security arrangements to protect your Personal Data as required by laws and regulations; however there can be no guarantee of absolute security, especially in disclosures arising from malicious or sophisticated hacking through no fault of the Company.You shall ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the services you have requested or provided instructions for and the Company shall not be liable for any loss, expense, damage or claim arising out of inaccurate Personal Data being provided to the Company through no default of its own.The Company may make use of public data obtained from publicly available sources at zero cost, including but not limited to public datasets. The Company shall not be responsible for use of Personal Data that has entered or will subsequently enter the public domain unless it was caused by a breach of any agreement.
8. INFORMATION ON MINORS
The website is not intended for minors or children under the age of 13. We do not intentionally or knowingly acquire or retain Personal Data or non-personally-identifiable information from individuals under the age of 13 nor is any part of our website or service targeted at children under the age of 13. In the event that Personal Data of a minor under 13 years of age in your care is disclosed to the Company, you hereby consent to the processing of the minor’s Personal Data and agree to be bound by this Privacy Policy on behalf of such minor.
9. WITHDRAWAL, CORRECTION, ERASURE AND ACCESS TO PERSONAL DATA
You may unequivocally withdraw your consent to the collection, use and/or disclosure of all your Personal Data, or apply to correct and/or access a copy of your Personal Data in the Company’s possession by sending an email to support@ailytics.ai, and we shall process such requests in accordance with this Privacy Policy and any other relevant legislation or applicable laws. Any withdrawal of consent will apply prospectively and will have no bearing on the lawfulness of any such processing before your consent is withdrawn. Any withdrawal of consent may consequently disallow the Company from continuing to provide its services to you.
You may request that the Company provide copies of your Personal Data to you. If fees or costs are incurred as a result of any such application or request, you hereinafter agree to bear all such fees and costs.
You have the right to request that the Company correct any Personal Data that you believe is inaccurate or incomplete. Upon such request, the Company shall make the necessary corrections without undue delay.
You have the right to request that the Company erase your Personal Data when (i) such personal data is no longer necessary in relation to our obligations to provide the services under our EULA or the purposes for which they were collected or otherwise processed; (ii) you have withdrawn your consent for processing of such Personal Data and there is no other legal ground for processing the same; or (iii) the Personal Data has to be erased for compliance with a local obligation or state law to which the Company is subject.
The Company reserves its right to reject a request to correct or erase your Personal Data in accordance with data protection laws or any other applicable laws or regulations.
The Company shall, prior to any response to the exercise of such rights to access, correct or erase Personal Data or withdraw consent, require you to verify your identity, and you undertake that you consent to any such verification exercise.
10. NON-PERSONALLY IDENTIFIABLE INFORMATION
The Company may share non-personally identifiable information publicly with business partners like publishers, advertisers, developers or rights holders. Such information will be aggregated or anonymised to ensure that it does not personally identify you. This may be done to highlight trends among users, amongst other things.
11. RETENTION OF PERSONAL DATA
The Company will only retain your Personal Data for as long as it is required or permitted by law for the purposes for which such data was collected. The Company will cease to retain your Personal Data or remove any and all means in which the Personal Data can be used to identify you as soon as it is reasonable to the Company that the retention of such data ceases to serve the purposes for which the Personal Data was collected, and is no longer necessary for any legal or business purpose.
12. THIRD PARTY LINKS AND WEBSITES
The Company’s platform could contain links to third party websites operated by other companies such as affiliates or business partners. The Company is not responsible for the security of your Personal Data on websites wholly operated by such third parties.
13. PASSWORDS
Some of your Personal Data can be accessed and amended through your Account, protected by a password. It is recommended that you do not divulge your password to anyone. The Company’s staff, personnel or agents will never ask you for your password in an unsolicited phone call or email.
14. COOKIES
Cookies are text files placed on your computer to collect standard Internet log information and data about your behaviour on websites. When you visit the Platform, we may collect information about you automatically through cookies or similar technology. For more information, visit allaboutcookies.org.
The Company uses cookies to improve your experience on its Platform, including but not limited to (i) keeping you signed in to your Account; (ii) gathering data on how you interact with and/or use the Platform; and (iii) automatically filling in user information on login.
You may set your browser to not accept cookies. However, under circumstances where cookies are either blocked or restricted, you acknowledge and accept that some of our services and features may not function as a result.
15. INDEMNITY
As our AI application relies on cameras, video feeds and images provided by you, you hereby irrevocably undertake to indemnify and keep indemnified the Company from and against all loss or damage suffered and all claims, costs, expenses, damages, liabilities and losses whatsoever and howsoever arising including without limitation, all reasonable legal costs on a full indemnity basis and all fines and/or penalties arising out of the breach of any laws or regulations (including without limitation the infringement of intellectual property rights and breach of personal data protection legislation) occasioned from the provision of footage, images, data or content in any form by you to the Company.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, in no event shall the Company be liable for any special, incidental, indirect, or consequential damages whatsoever and howsoever arising including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption or loss of privacy arising out of or in any way related to the use of or inability to use the Company’s services, or otherwise in connection with any provision of these Privacy Policy.
You further acknowledge and accept as the cameras used to collect footage submitted to our AI application do not belong to the Company, the Company shall not be liable for the failure, malfunction and/or service disruptions of/to any such cameras and/or devices used to collect such video footage.
17. POLICY UPDATES
The Company may in its sole discretion, amend or update this Privacy Policy periodically from time to time. Changes deemed significant in the Company’s sole and absolute discretion, will be communicated through our website, email, along with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised terms.
18. DISPUTES – MEDIATION
Any dispute arising out of or in connection with this Policy shall be submitted for mediation. Parties shall submit a request to the Singapore Mediation Centre (“SMC”) or other equivalent mediation institution to mediate within forty-five (45) days of the dispute arising. Unless otherwise agreed by the Parties, the mediator will be appointed by the mediation institution. The mediation will take place in Singapore in the English language and you agree to be bound by any settlement agreement reached. Should Parties fail to reach a settlement through mediation, then the Parties may proceed to resolve the dispute in any other manner provided for in this Agreement. For the avoidance of doubt, the Parties shall be deemed to have failed to reach a settlement if either party serves a written notice terminating the mediation.
19. GOVERNING LAW AND JURISDICTION – SINGAPORE (EXCLUSIVE)
This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore. The Company and you irrevocably submit to the exclusive jurisdiction of the Singapore Courts any and all disputes arising out of or in connection with this Privacy Policy and the collection, use, disclosure and/or processing of your Personal Data.
20. CONTACT INFORMATION
If you have any questions or concerns regarding this Privacy Policy, please reach out to:
Phone: +65 6859 4780
Ailytics Pte Ltd
81 Ayer Rajah Crescent, #03-48
Singapore 139967
Email: support@ailytics.ai
This EULA is a legal agreement between you (either an individual or a single entity) and Ailytics for any Ailytics software. If you do not agree to the terms of this EULA, you may not use or install the software product. By using any Ailytics software, you agree to be bound by the terms of this Agreement.
You assume full responsibility for the selection of the software to achieve your desired results and for the installation of, the use of, and the results obtained from the software.
The software product is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The software product is licensed, not sold.
Ailytics grants a license to use any Ailytics software that is sold by Ailytics or any Ailytics-authorized Resellers.
The license fees paid by you are paid in consideration of the license granted under this Agreement. Ailytics does not provide refunds unless legally required in the relevant jurisdiction. By accepting this agreement, you fully understand that once license fee payment is made, you will have no recourse for receiving a refund of any part of the fees, except where legally mandated.
- Data Collection and AI Training Consent
Ailytics processes only business user data, including name and email, for account management and support purposes. By purchasing our system, you explicitly opt-in to allow Ailytics to use system-generated metadata for AI model training. This data does not include personal or sensitive information and is strictly used to improve our AI models. If you do not wish to have your system metadata included in training, a separate contractual agreement must be made.
Any system-generated alerts will be permanently deleted at the end of the project lifecycle.
- Software Restrictions
You shall not modify, translate, reverse engineer, decompile the software or any part thereof, or otherwise attempt to derive source code or create derivative works therefrom, except where explicitly allowed under applicable law for interoperability purposes.
You are not allowed to remove, alter, or destroy any proprietary, trademark, or copyright markings or notices placed upon or contained within the software.
- Disclaimer of Warranty
Ailytics does not warrant that the functions of the software will meet your requirements or that the operation of the software will be uninterrupted or error-free. You assume responsibility for selecting the software to achieve your intended results and for the use and the results obtained from the software.
- Limitation of Liability
In no event shall Ailytics or its suppliers be liable for any indirect, incidental, special, or consequential damages or for any damages whatsoever (including but not limited to damages for loss of business profits, business interruption, loss of business information, or other pecuniary or non-pecuniary loss) arising out of use or inability to use the software.
However, nothing in this Agreement shall limit or exclude liability for:
- Gross negligence or willful misconduct by Ailytics.
- Fraud or fraudulent misrepresentation.
- Failure to deliver the core functionality of the software as described in official Ailytics documentation.
- Governing Law & Dispute Resolution
This Agreement shall be governed by and interpreted in accordance with the laws of Singapore. However, if any jurisdiction requires that disputes be resolved locally, those laws may take precedence over this governing law clause.
In case of disputes, the parties agree first to seek resolution through negotiations. If unresolved, disputes shall be settled via arbitration under the rules of a recognized arbitration body, or where legally required, in the courts of the relevant jurisdiction.
- Data Processing & Hosting
All collected data is stored and processed solely on Ailytics servers. By default, Ailytics hosts its platform in Singapore, but upon customer request, hosting may be arranged in a specific country where legally required.
Ailytics implements appropriate technical and organizational measures to ensure and demonstrate that processing is performed in accordance with relevant data protection regulations, including but not limited to GDPR, PDPA, and other applicable laws.
You have the right to request data disclosure to you and the right to request partial or complete deletion of your data. To exercise these rights, please contact support@ailytics.ai.
- Termination
This Agreement is concluded for an undefined period of time. If the End-User violates the provisions related to copyright and restrictions outlined in this Agreement, they will no longer be entitled to use Ailytics software.
The observance of this Agreement is conditional for the legal use of the software. In case of intentional violation of any obligation stipulated in this Agreement by the End-User, Ailytics is entitled to terminate this Agreement immediately.
- Software Patents Disclaimer
Ailytics developed the software using only its own algorithms, ideas, and designs. Ailytics does not knowingly use third-party intellectual property. If any component of the software unintentionally infringes on an existing patent, users are required to notify Ailytics before making claims or taking legal action.
- Liability for Third-Party Infringements
The End-User is responsible for any infringement of copyright, patents, or local regulations caused by their use of the software. Ailytics and its suppliers are not responsible for the End-User’s violations of patent laws or local legal requirements.
